Product Returns

Product Returns

It happens.  You need one thing, you've got another.  Phoenix Technique is happy to accept product returns regardless of reason, provided you follow our Product Return guidelines.  It makes our lives easier.  

First, contact us either though phone or email us at service@phoenix-technique.com and request a Return Merchandise Authorization (RMA) number.  Once you have your RMA, you must return the product within 30 days.  Upon receipt of your returned product, we will check to ensure that it is in clean, unused, as-shipped condition, in the original packaging.  

If you use our prepaid core return shipping label to return your purchase, we will deduct the shipping costs and issue you appropriate credit - minus a modest 5% restocking fee.  Please allow 6 to 10 business days to complete the return inspection and credit processing.  We will contact you if we have any questions about your return or the product.  Thank you.