Shipping & Returns

  1. What shipping options are available?
  2. Do you ship outside of the USA?
  3. Do you ship to Alaska and Hawaii?
  4. What could cause a shipping delay?
  5. Is there a cost on returns?

Q: What shipping options are available?

Our default shipping option is UPS Ground, which will get you your order in one to five business days. We can overnight via UPS, for an additional handling and shipping fee. Other shipping options are available at the customer’s request.

Q: Do you ship outside of the USA?

Yes, Phoenix Technique can ship outside of the USA. Additional charges may apply, please contact us for details.

Q: Do you ship to Alaska and Hawaii?

Yes, we ship to 50 States. Shipments made via UPS Ground might take longer, so if the order is urgent please contact us to explore expedited shipping options.

Q: What could cause a shipping delay?

The most common shipping delays can potenially happen when the wrong address is entered. Make sure to “dot your T’s and cross your I’s” before hitting the send button. Additionally, we live in an uncertain world, and any number of things can delay your package in transit – bad weather, natural disasters, man-made disasters, and so on. We can’t control the weather, but we promise you that any order received before our close of business will leave our facility that day.

Q: Is there a cost on returns?

The customer is responsible to cover the cost of returning core product to receive core credit. For warranty and other product returns, we will issue a UPS Return autorization at no cost to the customer.